Interact with your customers in real time
Our vision
By creating dedicated communities, you test, adjust and co-construct with your targets. The aim? A long-term relationship based on listening, trust and interaction.
Your challenges
Being constantly tuned in to the customer voice enables to quickly adjust the product offer and ascertain successful launches.
Involving customers in choices reinforces business relevance and reduces innovation failures.
An ongoing relationship increases lifetime value and fosters advocacy.
Fields of action
Create an ongoing learning relationship with your audiences
Loop is our “communities” solution, designed to create a direct and lasting link between you and your BtoC or BtoB targets. A dedicated, streamlined and customizable digital platform enables you to create a study experience that is integrated with participants’ habits and codes. What makes it unique? A two-person team made up of a specialist in your sector and an expert in recruitment, moderation and data gathering will accompany you to guarantee commitment, quality interaction and relevant business output.
Partagez votre brief
Si vous n’en avez pas, nous pouvons le construire ensemble.
Un bon brief comprend votre problème, votre public cible, les thèmes que vous souhaitez étudier et d’autres éléments clés.
- 62 %
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of companies that have set up a customer community say it influences their strategic decisions
(Ifop for Insight Communities, 2023)