Capitalizing on opportunities offered by lower tier cities in china

China is not only the world’s second largest economy but also its dominant engine of growth. However in recent years this economic growth has come under pressure because of multiple reasons, both internal as well as external. This decline in growth rate is having a consequent impact on the way the Chinese government sees as its best way forward. It is striving to increase domestic consumption, encourage services sector and keep a check on inflation.

Adding more complexity to this business context is the more crowded and fragmented market, maturing Chinese consumers, impact of digitalization and smart phone and not to mention declining consumer enthusiasm.

Until recently business opportunity in China was limited to big 3 cities and handful of tier 2 for most multinational companies. The above dynamics means the attractiveness of this opportunity is increasingly fading and multinational brands are being forced to look deeper in to the Chinese landscape for new emerging and hitherto untapped markets in lower tiers.

Are the Lower Tier Cities Next Eldorado?

So this begs the question, do lower tier cities offer the same opportunity as that of their higher tier counterparts? In fact, the opportunity that lower tier cities offer is humungous compared to what their higher tier counterpart’s offer and moreover it remains untapped to a large extent.

Over the last decade or so, Chinese government has embarked on a mission to increase domestic consumption and thereby lower China’s reliance on exports. In the process, they have increased their investments in lower tier cities even in the central and western parts of the country and emphasized urbanization by providing housing and civic amenities.

These efforts have paid dividends. According to one estimate, tier 1 and tier 2 combined only accounts for 17% of the national GDP i.e. to say lower tiers combined account for a whopping 83% of the GDP.  However, given the higher tier fixation of most multinationals, it means the focus has been too long and too much on higher tier cities.

Although Tier 3 and 4 have a disposable income half of Tier 1 but given a population approximately 10 times over, it means the potential is not only huge but waiting to be tapped into.

However Opportunity Doesn’t Directly Translates Into Profits

The big question is how to capitalize on this huge opportunity. The challenges are numerous and not very obvious. To begin with, the sheer number of such cities in lower tiers with a million or more is in excess of 200. So which all cities can a brand focus on?

Are these consumers like their higher tier counterparts or do they shop differently with different motivations and preferences? From my experience I can do say that they are definitely different given the context and circumstances that differ across tiers.

So is there a better way to target these consumers? The answer is yes and it’s everywhere around to see.

The Internet Can Make It Possible

Huge proportions of the Chinese population are not only online but are willing to go the extra mile by engaging in it. Lately social media and e-commerce boom has engulfed the country, fueled in part by the high smart phone penetration and also with the more prominence of big players in the market like Wechat, Taobao and Jingdong.

The lower tier cities are not lagging behind on this bandwagon. In fact they are taking to it like a duck takes to water. According to one estimate, the proportion of lower tier city households with internet access is in excess of 50%. This figure is only like to go up and go up fast considering around 85% also have access to a smart phone. These consumers are using internet not just to communicate, exchange or explore but also to buy products and services.

All of the above means, the lower tier cities have opened up for business and are not inaccessible the way they were a few years ago. With a right business strategy and fresh mindset, it is indeed possible to capitalize on this opportunity offered by lower tier cities.

There are as many ways to do it the right way as there are ways to do it wrong. The success depends on the way a brand will understand these consumers, customize its offering and then make itself available through relevant channels.

 

Article written by Manohar Balivada, Vice President, Ifop, Shanghai  

China’s outbound tourism is growing despite the economic turmoil

More than 109 million Chinese travelled abroad for leisure last year and currently 1 in 10 international outbound travelers is Chinese. This number is only expected to rise.

An Ifop report shows that 30% of the Chinese are planning to travel abroad over the next 5 years and saving for traveling is the 3rd saving concern after saving for a rainy day and kids’ education. The National Population and Family Planning Commission has recently released projections, estimating the population of China to peak at 1.39 billion by the end of 2015 and remain constant over the next 5 years. Needless to say that the potential is huge for the tourism industry to meet the needs of these 400 million Chinese travelers!

1st tier cities are the engines of this growth while 2nd and 3rd tiers are catching up.

This is a challenge for the tourism industry. Middle-class travelers are still seeking for shopping in hotspots but the affluent ones are shifting towards experiential travels, increasingly looking to venture off the beaten path and to share their moments on social media such as WeChat.

Resorts, Spas, restaurants and cruise providers would be the first ones to benefit from the change but retailers are not outdone. Shopping for fashion will always remain a must yet purchases of souvenirs and local specialties will increase as a way to extend the dream.

 

Article written by Thi My Nguyen, Project Manager Ifop Asia

 

How “Made in…” impacts the attractiveness of products amongst Chinese consumers?

Ifop recently conducted a survey among the Chinese middle-class* in five main cities (Shanghai, Beijing, Guangzhou, Wuhan and Shenyang) to understand perceptions towards products made in different countries around the world. This study reveals the strengths and weaknesses associated to “Made in…” China, France, Germany, Italy, Japan, South Korea, UK and USA.

 

“Made in”: a key purchase driver

The country of origin is an essential information to Chinese consumers: 44% claim to “Always or most of the time” pay attention to it when making a purchase, 30% “Sometimes”. Also 70% consider it as “Very or somewhat” important when it comes to choosing a product or a service.

 

France is strongly associated with Luxury and the values attached to this sector

From the eight countries evaluated, France is the most associated with one particular field: Luxury. This strength in the field of luxury contributes to associating France to dimensions of know-how, creativity and ability to make one dream which are of high value. However, the association with this sector conceals other good things France has to offer to Chinese consumers and paradoxically this country is not much associated to automotive, energy or aeronautic sectors despite major assets in these fields.

French companies and brands obviously lack visibility there and need to better “educate” local consumers to raise their profile. Automotive maker Citroën shows the way with the success of its DS model positioned as a premium product playing with the codes of luxury: brand heritage, high scale service, extreme personalization, etc.

 

China is developing legitimacy in technology

Germany is strongly associated in Chinese people’s mind with automotive and technology, Italy with Luxury (but to a lesser extent than France), the USA with technology, aeronautics and Internet. In the field of fast moving consumer goods cultural proximity plays a major role as Korea and Japan are the most associated with Cosmetics while China and Japan are seen as leading countries when it comes to food.

In technological fields the USA and to a lesser extent Germany are perceived to be leaders, but China stands closely behind in its citizens’ view. Obviously China is becoming more and more confident about its own capabilities in the field of technologies, most probably thanks to the success stories of Alibaba, Huawei, Xiaomi and the likes.

One should notice that none of the investigated countries is clearly associated to sustainable development nor to high quality of service, two areas highly encouraged by the Chinese authorities and offering obvious opportunities to companies in today’s China.

 

This is an abstract from an article written by Christophe Jourdain and published in the Connexions magazine by the French Chamber of Commerce in China.

(*) With at least 5000 RMB monthly household income

The Chinese luxury market is getting more mature

The Luxury division of Ifop recently published the results of the Luxury Trend Report, a yearly look at Luxury trends as evaluated by luxury professionals (general management of luxury houses, heads of brands, marketing and commercial directors, experts from agencies specialized in luxury, etc.) from all sectors of luxury.

This year, in a context of moderate optimism for the luxury industry as a whole, China appeared once again as the most strategic market among developing countries. It remains quite strong in terms of prospects, especially as compared to other BRIC markets, notably Russia and Brazil that are losing a bit of appeal in terms of strategic priority as compared to previous years.

While a year ago, due to a slowing GDP growth and to the impact of anti-corruption measures, a majority of luxury professionals were expecting the Chinese luxury sector to continue to slow down in growth, this year their perception is much more balanced and the general opinion is that we are heading towards a stabilized growth situation.

Luxury professionals generally agree that Chinese consumers are changing rapidly and most of them underline the fact that they are becoming more demanding and more critical towards major global luxury brands. This is a sign that Western brands cannot compromise their quality of product, service and purchase experience with Chinese consumers. It also implies that these brands are expected to be at the top of services that are common in China but may not be as critical in other markets such as e-commerce, home delivery, social media connection, etc. which is rarely the case today. In this demanding market, luxury brands must therefore not only keep their core promise of quality and uniqueness but also deploy it in locally sensitive areas of the brand-consumer relationship.   

Understanding the art of Chinese Gifting

The evolution of gifting as a practice

China as a country is ever evolving in every sector and category of consumer market. The economic shift in the country’s fortunes has had a consequent impact on Chinese lives as well as their habits. So much so, that a practice of yesteryear would seem a mere passé in the current day and age.

Take for instance gifting as a practice. It’s a good barometer of how the society has changed and evolved over a period of time. For centuries, Chinese people have exchanged gifts as part of a tradition to show courtesy and enhance people’s connections for both business and personal purposes. With ever increasing disposable incomes – more people coming into the wealthy class every year – impact of western culture, new emerging technologies, rising pride of being Chinese, and last but not least by anti-corruption campaign, gifting as a practice has evolved, adopted and even gone digital.

Some manifestations of these changes in the gifting practice are very palpable. When gifting, a lot of Chinese people have now started to prefer low key but high quality products instead of gifts with an ‘in your face’ brand logo. For instance, comparatively low-key brand Bottega Veneta posted almost 30% growth in Greater China as opposed to Prada which has posted 30% decline in sales globally mostly in part due to declining sales in China.

Chinese consumers also seem to be adopting different cultures given the global integration of the Chinese society. They now celebrate alien festivals e.g. Christmas and Valentine’s day, and spend money gifting premium chocolates, imported wine and even upmarket lingerie.

Another aspect that is unique to China is the digital nature of the Chinese consumers. The popularity of “Wechat Hongbao” (sending each other lucky money on Wechat) in Chinese New Year is a good example that shows how new technology has influenced gifting habits. More than a billion red envelopes were exchanged through WeChat on Chinese New Year’s Eve alone.

However there is one big trend that seem to have had the most impact on Chinese gifting and more so on Chinese economic elite: the current anti-corruption drive. As a consequence of this, consumers have started to move to second rung of brands such as Micheal Kors, Balenciaga among others.  Another consequence we observe is the emergence of experiential luxury as a gifting choice. More and more Chinese people are opting for exotic spas, luxury vacations and even staycations as gifting choices.

 

The opportunity for brands

As an industry, Gifting has grown leaps and bounds over the years. This market is now valued at a whopping RMB 770 billion (Source: China gift research institute) and still growing. The categories that account for a lion’s share of this market are alcoholic beverages (eg. Baijiu, Cognac, Wine etc.), writing instruments (eg. Pen etc), accessories/watches/Jewellery, food/beverage (eg. Chocolate etc.), bone china, beauty & color cosmetics as well as experiential luxury (eg. Resort etc.).

Some of these categories have been traditional gifting sources where as some very new e.g. experiential luxury. As a gifting category, it was almost unknown until recently. However with maturation of the Chinese people coupled with need to be less boisterous given the anti corruption drive, categories of this kind are fast emerging as an alternative gifting choice.

 

Deciphering gifting as a practice to optimize brand initiatives

This change in the gifting practice calls for a thorough understanding of psychological motives rather than just studying behaviour. The prime reason being the fact that gifting at the very basic level tends to be more emotive rather than just a functional practice. Therefore understanding where the consumer is coming from is more insightful in understanding the stated behaviour rather than just knowing what the consumers do as a consequence.

Ifop Asia is currently undertaking a syndicated study on gifting to unearth insights into this fascinating world of Chinese gifting. The survey delves into not only quantifying behaviour with respect to gifting across categories of interest but also understand the motivations behind gifting.

In fact sizing the motivations behind gifting followed by mapping of categories and brands on those motivations is the starting point to understand the whole puzzle of Chinese gifting behaviour. This approach helps transcend categories and will let you know the motivation your brand is currently playing on, and if that is where you would like to continue playing. A decision on the same would need to be undertaken keeping the size of the motivation and the competition across categories in mind.

Moreover, the study also aims to understand the hygiene, drivers and differentiators of gifting practice in general and business/personal type of gifting in particular. An understanding of this is likely to help marketers to prioritize their effort to maximize their appeal to consumers.

This survey also aims to unearth trends in gifting, so that one can map the evolution of the categories and brands across the years and by occasions.

The subscription to the study is currently open and field work will be conducted in the month of April 2015. If you’re interested in subscribing, please do get in touch with Manohar Balivada.

The new chinese consumer

China has become a huge and essential consumption market. Its enrichment brought a society of consumers where rich elites go alongside a middle class who displays its purchasing power. This population of over 350 million will continue to grow to reach 850 million by 2030. The Chinese consumers of today – and of tomorrow – will not be those of yesterday.

In a time of global economic crisis, most experts consider that domestic consumption is what stimulates the growth of China. For now, China is still the major country where consumption represents the smallest percentage of GDP, less than 50% compared to about 70% in Europe and 80% in the US, while investments represent nearly 50% of GDP vs about 15% in G8 countries, a record in economic history. This shows how much room there is for consumption to grow further.

Continue reading « The new chinese consumer »

The changing tastes of chinese consumers

It’s inevitable, the taste and consumption model of the Chinese people doesn’t stop evolving. How far can this this exploration go? What’s the image of French products in China? A study conducted recently by Ifop among Chinese people aged 20 to 40 living in major cities answers these questions.

Chinese people are experiencing a major shift in their eating habits. They tend to eat more fruits (64%), fresh market products (56%), dairy products (53%) and meat (41%) than 5 years ago, and in Shanghai specifically more prepared foods (38%), a phenomenon that can be associated to the fast paced lifestyle and westernization of the city.

Continue reading « The changing tastes of chinese consumers »