Acceleration, individualization & socialization thanks to digital

The new aspirations of China’s middle class (part 2 out of 4)

 

Chinese people are very much attracted by technologies and most urbans are frantic users of smartphones. China is now the number one e-commerce market in the world and, leveraging the power and simplicity of local platforms such as TaoBao, Tmall, WeChat, etc., its consumers are together with South Koreans the most advanced of all in terms of mobile purchases.

Digital allows middle class citizens to satisfy their quest for consumption experiences that are:

  • instantaneous, via the real time dimension of internet coupled with the efficiency of parcel deliveries throughout the country,
  • personalized, thanks to algorithms taking into account consumers profile and historical behavior to provide individualized offers,
  • and shared, via the social dimension of internet and the consultation of peers’ opinion not only before but also during the act of purchase.

It brings the satisfaction of “shopping smart”, a high expectation among the middle class, and spreads across even the most daily tasks as shown by the success of the YiHaoDian website and application selling fresh food delivered within three hours.

Amongst the young, the quest for emotionally rich experiences goes primarily through digital and represents a key lever for brands. In secondary cities where a lot of companies have no presence nor distribution, digital provides individuals with an access to brand consumption which they can’t find in their physical environment, and brands with an opportunity to develop without investing massively into retail. Nowadays these secondary cities are the engine of the country’s growth. So the brands that are not yet on Tmall or other digital platforms relevant to their industry are not only missing the train of digital commerce but also the development of the economy into peripheral cities and the interior of the land: they are out of the game!

 

Article written by Christophe Jourdain, Ifop International Director.

From ostentation to experience

The new aspirations of China’s middle class (part 1 out of 4)

 

Quite like anywhere else in the world, when they join the ranks of the middle class Chinese citizens aspire to consume the brands they see on television or other media commercials and could not afford before. Then, when they go up the income ladder, they seek to express their « nouveau riche » status through the purchase of products that convey a message of financial success: clothes or accessories with visible brand logos, iconic smartphones or unanimously acknowledged alcohols, indicators of wealth such as a car or a nice watch. This is what makes the success of Western brands should they offer daily products such as Nestlé or Gillette, or luxury ones such as Louis Vuitton or Rolex.

This consumption is driven by the desire to access new forms of gratification by conforming to a norm, to what is well recognized by all. The new consumers that go along this path now mostly come from Tier 3 and Tier 4 cities which are the ones inflating the ranks of the middle class today. To a certain extent they behave like their predecessors from the last 15 years primarily living in Tier 1 and Tier 2 cities, but in a way comparatively more informed, faster in its progression, fed by new influences (such as the Korean culture very present in Chinese media) and new codes of success which are no longer exclusively materialistic. For example, travelling to major traditional destinations such as Paris, London, Tokyo or Singapore has become a widespread way of asserting a certain status.

On their side, members of the more « experienced » middle class, who accessed this category of population several years ago and are often more educated, more in contact with influences from outside the country via travels, friends or colleagues as well as internet, push this aspiration for experiences further. They are less inclined to show off visible signs of status and rather seek more experiential forms of accomplishment: going to the movie, visiting a theme park, tasting a good wine, going on a unique journey, accessing culture. The consumer shifts from the product to an experience, from a desire to conform to a desire of independence.    

 

Article written by Christophe Jourdain, Ifop International Director.

The new aspirations of China’s middle class

As opposed to the middle class in Western countries, which tends to shrink under the effects of a slowing economy, China’s middle class is growing rapidly to the point that it will exceed 600 million individuals within ten years. Here is a huge reservoir of consumers able to spend beyond their primary needs and to access branded products which explains why China has long been and continues to be a very strategic market for international brands.

China’s middle class evolves at a scale and speed with no equivalent in the history of humanity. Currently estimated between 220 and 380 million people, it is joined by about 2 million new individuals every month, it is spreading across the interior of the country, towards Tier 3 and Tier 4 cities, among younger age groups and towards ever more connected daily habits.

Along with this transformation new aspirations arise, which companies need to fully grasp and understand if they want to be able to develop their business in the direction of Chinese consumers.

In our next 4 articles on China Inside we will share with you some of the new aspirations that shape the behavior today’s Chinese middle class.

 

Article written by Christophe Jourdain, Ifop International Director.